Refund policy

RETURN AND REFUND POLICY

We accept returns of eligible, completely unopened hair products requested within 14 calendar days of confirmed delivery.

RETURN ELIGIBILITY

To qualify for a return:

• The hair must remain completely unopened, unused, unworn, unwashed, uncolored, uncut, and unaltered.

• All original packaging, labels, ties, security seals, and protective materials must remain intact.

• The product must be returned in the same condition in which it was received.

• You must contact Glitzzy within 14 calendar days of delivery to request return authorization.

Hair that has been opened or removed from its original packaging cannot be returned for hygiene reasons.

NON-RETURNABLE ITEMS

The following items are final sale:

• Opened or handled hair extensions

• Wigs or hairpieces that have been worn, tried on, styled, cut, washed, colored, bleached, plucked, or otherwise altered

• Custom, personalized, or made-to-order products

• Products with removed or broken security seals

• Clearance or items specifically marked final sale

HOW TO REQUEST A RETURN

Please contact Glitzzy through the contact information provided on our website and include your order number and reason for the return. Returns sent without prior authorization may be refused.

Customers are responsible for return shipping costs unless the product received was incorrect. We strongly recommend using a trackable shipping service. Glitzzy is not responsible for return packages lost or damaged in transit.

REFUNDS

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you receive an incorrect, damaged, or defective product, contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will review the claim and provide further instructions.

ORDER CANCELLATIONS

Cancellation requests must be submitted before an order enters processing or production. Once processing, customization, or fulfillment has begun, the order cannot be canceled.