Shipping policy

SHIPPING POLICY

PROCESSING TIMES

Ready-to-ship products are generally processed within 1–3 business days.

Made-to-order, customized, and Signature Wig orders may require approximately 10–14 business days for production and processing before shipment.

Processing times do not include weekends, holidays, carrier transit time, or unexpected production delays. Any estimated delivery date is an estimate and is not guaranteed.

SHIPPING AND TRACKING

Shipping charges and available delivery methods are displayed at checkout. Once your order ships, tracking information will be sent to the email address or telephone number provided at checkout.

Tracking may take up to 48 hours to update after a shipping label is created.

SIGNATURE CONFIRMATION

orders require a signature at delivery for added security. If a customer specifically requests removal of the signature requirement, Glitzzy will not be responsible for loss, theft, or claims of nonreceipt after the carrier confirms delivery to the address provided at checkout.

DELIVERY DELAYS

Glitzzy is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customs, natural disasters, or circumstances outside our reasonable control.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is needed. Address changes cannot be guaranteed after an order enters processing or ships.

Glitzzy is not responsible for packages delivered to an address entered incorrectly by the customer. Additional shipping fees may apply if an order is returned and must be shipped again.

LOST, STOLEN, OR MISSING PACKAGES

If your tracking shows that a package was delivered but you cannot locate it, please check the surrounding delivery area and contact the shipping carrier. You may also contact Glitzzy so we can assist with the available carrier claim process.

A carrier’s confirmed delivery scan, photograph, signature, or GPS delivery record may be used as proof of delivery.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, brokerage fees, or import charges imposed by the destination country. Customs processing may delay delivery.

Undeliverable Packages & Return-to-Sender Fees

Customers are responsible for providing accurate shipping information and ensuring that packages can be received at the delivery address provided.

Orders returned to GLITZZY due to missed delivery attempts, failure to provide a required signature, incorrect or incomplete addresses, refusal of delivery, or failure to collect a package will be subject to a $25 return-to-sender handling fee, in addition to any return shipping charges assessed by the carrier.

If a customer chooses to cancel an order after an unsuccessful delivery, eligible merchandise will be refunded once the package has been returned and inspected. Original shipping charges, the $25 handling fee, and applicable carrier return charges will be deducted from the refund, to the extent permitted by law.

Customers who wish to have their orders reshipped will be responsible for the new shipping charges and applicable return-to-sender fees before the package is dispatched.

These fees do not apply when the return is caused by a verified shipping carrier error or an error made by GLITZZY.